Case ID: 02252132: ICX-7150 C12P stopped working - no power

[mhamirma]

Case ID: 02252132

Hello Team,

I have a new Lennar home and the switch that came with the home is not working. when powered on, it powers on for one second, all the  lights turn on and then immediately turn off. 

As per the forums various threads, i even tried resetting 10-15 times with no luck. Please help. As there is no internet from the access points to work.

Video of the steps as requested in most threads is also uploaded here 

https://drive.google.com/drive/folders/1RWLxJweFhBQgKXI4krcui_xSgDq80h6U

thank you. 

[Imran_ruckus]

Hi @mhamirma 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mhamirma]

Hi @imran_ruckus,

as mentioned in the original opening message, I have uploaded the video in the google drive location just before opening this thread. 

you can find the video in the folder "Malik - Case ID: 02252132"

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you need any additional information. thank you

[mhamirma]

Hello

Imran, my posts are not going thru. video is uploaded in google drive in the folder Malik - Case ID: 02252132. please let me know if you need any additional details

[Imran_ruckus]

Hi @mhamirma 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when connected to a working power outlet. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support