Can you please help with this issue as soon as possible?

[khaleelmansur]

Ruckus is not working after a power Outage at home. Can you please help with this issue as soon as possible?

[Imran_ruckus]

Hi @khaleelmansur

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

As per the case description, I could understand that your RUCKUS setup is not working after a power outage.

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. And help us with the answers to the above queries. 

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[khaleelmansur]

Hi Imran it is not fixed yet. Is it possible for you to get on a call to help fix this problem? 

[khaleelmansur]

we have 3 access points and the switch does not respond after an outage. Please help with this and let me know if we can get on a call. 

 

[khaleelmansur]

Hi Imran!

Can you please let me know if you are available for a quick call or zoom meeting to help me with this issue?