BAD BOX

[nicoledias]

The boxes are bad and won't turn on. Please help!

[nicoledias]

 

 

[Imran_ruckus]

Hi @nicoledias 

As mentioned previously, could you please upload a VIDEO on the drive link showing the working Power Outlet connected to the Cord and the Switch? 

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[nicoledias]

I have done this several times and you guys do not respond or you say you didn't get it. It has been 1 year since this box has worked and I would like for you guys to send a new one please.

[nicoledias]

I sent a video with the box plugged in showing that the box is dead as a door nail. I don't know what happen to it but we haven't been able to use our smart services and internet as originally provided because the box is busted. Please send a new one.

[Imran_ruckus]

Hi @nicoledias 

Greetings!!!

Thank you for the response.

Apologies, I cannot see your Video uploaded on the drive.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please confirm once uploaded.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.