Access Points or PoE switch not working

[Davepd3]

Hello

I am trying to have my PoE switch work or my satellite units work properly.  There is no data being delivered to any devices.  The wifi itself is seems to be working properly and can be seen by the in home devices.  However, when you go to surf the net or any function using data, it doesn't work.  I have had to disconnect and use the wifi directly from the modem, which is not ideal being a 3 level house.  Anyway I could get a phone call for support?

[Imran_ruckus]

Hi @Davepd3 ,

Thank you for your response and for providing the information.

Kindly review the process outlined in the video below and see if it resolves the issue. If you encounter any errors, please try again multiple times.

https://www.youtube.com/watch?v=Eem1IBgYaWc

We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Davepd3]

right off the bat it is asking for the IP address....that is the original issue is we can determine what the IP address is.

[Imran_ruckus]

Hi @Davepd3 

Thank you for the response and the update.

Could you please perform the command 'show ip address' and see if you see an IP address?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Davepd3]

Yay, we are back to having a switch.  Now where do we go from here?

[Imran_ruckus]

Hi @Davepd3 

Thank you for the response and the update.

Great! now it's on the Switching code.

Now you can plug back the devices to the Switch and check the Internet connectivity.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.