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Access Points or PoE switch not working

Davepd3
New Contributor II

Hello

I am trying to have my PoE switch work or my satellite units work properly.  There is no data being delivered to any devices.  The wifi itself is seems to be working properly and can be seen by the in home devices.  However, when you go to surf the net or any function using data, it doesn't work.  I have had to disconnect and use the wifi directly from the modem, which is not ideal being a 3 level house.  Anyway I could get a phone call for support?

31 REPLIES 31

Hi @Davepd3 

Thank you for the response and the update.

Refer to the below screenshot for speed capacity for RUCKUS R510 Access Points.

Achieving the maximum speed from the Wi-Fi Access Points may not always be possible due to several factors, including:

  • Ethernet Cable Quality: The quality of the Ethernet cables used to connect the Access Points to the Switch (e.g., Cat5, Cat5e, or Cat6) can affect performance. Sometimes, defective or substandard Ethernet cables between the ISP Router, RUCKUS Switch, and RUCKUS Access Points may cause speed limitations.
  • Interference from Other Devices: Many household electronic devices, such as microwaves, baby monitors, security cameras, garage door openers, and cordless phones, operate on the 2.4 GHz frequency, which can cause interference and reduce Wi-Fi speeds.
  • Distance and Placement: The distance between the Access Points and the device accessing the Internet can impact the signal strength and speed. Additionally, the placement of Access Points within the home can also influence performance, with walls and other obstructions potentially reducing signal quality.

Lastly, the primary purpose of implementing Access Points in the home is to extend coverage to areas where the ISP Router's signal may not reach effectively. This ensures a reliable and consistent connection throughout the home.

Please check the above points if any of them affecting.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Hi @Davepd3 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community