AP not working after power outrage

[wynn]

Lennar homeowner here, last night we lost power for a brief second, now the power is back on; however none of the AP is back on, no lights on the AP. Ruckus router shows power light green and system light yellow. We’ve tried the paper clip reset router trick and it did not work.  We are not sure how to fix. Please help’

[wynn]

 

Hi we are trying the system recovery and are currently stuck on this Configuring Putty part. Our laptop does not have Ports under Device Manager. Our laptop does not have Ethernet port, so we had to use a USB to Ethernet adapter to connect between laptop and switch. Attached is a picture of the screen we are seeing now. 

[Imran_ruckus]

Hi @wynn 

Greetings!

Thank you for your response and for providing an update.

If you continue to encounter challenges in following the outlined steps, we recommend seeking assistance from an external technician or outside help, as RUCKUS does not provide on-site technical support for Lennar Homes.

Please feel free to reach out if you require any further assistance with the process. We are happy to offer support where possible through the forum.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community