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AP joins with uptime [158] s and last disconnected reason [AP Restart : power cycle]

ws888
New Contributor

‎02-28-2024 07:24 PM

Hi, our access point (AP) has been experiencing frequent restarts, occurring approximately every 30 minutes or so. It started today and there have been no recent power outages or disruptions that could have triggered this issue. The system came with the Lennar home and have been working totally fine for the last three years. The AP model in question is the r510.

Additionally, I have noticed that the switch visibility on Unleashed is no longer available. Our switch model is icx7150.

Please help since we cannot even get on Zoom without breaking up. Thanks.

2024/02/28 18:36:08 High AP[First Floor@4c:b1:cd:13:99:e0] cold boot successfully
2024/02/28 18:36:08 High AP[Third Floor@1c:3a:60:38:31:a0] cold boot successfully
2024/02/28 18:36:07 High AP[First Floor@4c:b1:cd:13:99:e0] joins with uptime [161] s and last disconnected reason [AP Restart : power cycle]
2024/02/28 18:36:07 High AP[Third Floor@1c:3a:60:38:31:a0] joins with uptime [160] s and last disconnected reason [AP Restart : power cycle]
 2024/02/28  18:36:06 High AP[Second Floor@1c:3a:60:38:65:b0] warm boot successfully,last reboot reason [power cycle].

2024/02/28  18:36:0High AP[Second Floor@1c:3a:60:38:65:b0] joins with uptime [158] s and last disconnected reason [AP Restart : power cycle]

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Imran_ruckus
Moderator
Moderator

‎02-29-2024 04:26 AM

Hi @ws888 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with the Access Points getting reboot frequently.

Please unplug ALL the ethernet cables from the Switch ports then plug them into any other 1 in-12 ports. (Please refer to the below screenshot). Then reboot (Unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch once.

Please check and let me know if it works.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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