Ruckus one Firmware update failed

[EE_Jozef]

Hello,

After a Ruckus One scheduled firmware update from 7.1.1.520.830 to 7.1.1.530.5193 all the APs in one of our venues show the Firmware update failed status. One is even stuck at the Applying firmware status. Power cycling the devices does not change the status. What is the best way to solve this issue?

The site seems to be working normally on the old firmware (7.1.1.520.830). As this is a remote site I have no physical acces to these devices. I want to prevent that the set goes down and I have to rush over there to fix it. 

[jamesmicson]

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@EE_Jozefmyinfo wrote:

Hello,

After a Ruckus One scheduled firmware update from 7.1.1.520.830 to 7.1.1.530.5193 all the APs in one of our venues show the Firmware update failed status. One is even stuck at the Applying firmware status. Power cycling the devices does not change the status. What is the best way to solve this issue?

The site seems to be working normally on the old firmware (7.1.1.520.830). As this is a remote site I have no physical acces to these devices. I want to prevent that the set goes down and I have to rush over there to fix it. 

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This usually means the upgrade didn’t complete cleanly. Best approach is to cancel/clear the failed upgrade in Ruckus One, then re-push the firmware to APs in small batches (or a single AP first). If any AP stays stuck on Applying firmware, open a Ruckus Support case they can often recover it remotely. Since the site is stable, avoid further bulk upgrades until support confirms it’s safe.

[Ayush_Tripathi · Accepted solution]

Hello EE_Jozef

Good Day!!

You can try to create a new venue on 7.1.1.530.5193 and move 1-2 APs into that venue and check if the firmware update succeeds or not.

Also, you can revert the firmware version on the APs to 7.1.1.520.830 and then re-upgrade to 7.1.1.530.5193.

[EE_Jozef]

Thanks for the replies. I reverted the AP's to the previous firmware and started the upgrade again. This time it worked perfectly. 

Thanks