02-03-2026 11:43 PM
Hi Team,
I am currently deploying a Ruckus T350C outdoor access point and attempting to manage it via Ruckus Cloud.
The AP has already been successfully added to the Cloud, however its status always shows "Never contacted cloud". After checking via CLI, I found that the AP is running the following firmware:
Model: Ruckus T350C Multimedia Hotzone Wireless AP
Current firmware version: 116.0.0.0.1543
It appears that this Solo firmware version is not compatible with Ruckus Cloud management.
Could you please advise which firmware version is compatible with Ruckus One for the T350C model?
Your guidance would be greatly appreciated so we can properly upgrade the AP and complete the deployment.
Thank you very much for your support.
