Ruckus T350C for cloud Ruckus one

[tainguyen]

Hi Team,

I am currently deploying a Ruckus T350C outdoor access point and attempting to manage it via Ruckus Cloud.

The AP has already been successfully added to the Cloud, however its status always shows "Never contacted cloud". After checking via CLI, I found that the AP is running the following firmware:

• Model: Ruckus T350C Multimedia Hotzone Wireless AP

• Current firmware version: 116.0.0.0.1543

It appears that this Solo firmware version is not compatible with Ruckus Cloud management.

Could you please advise which firmware version is compatible with Ruckus One for the T350C model?

Your guidance would be greatly appreciated so we can properly upgrade the AP and complete the deployment.

Thank you very much for your support.

[tainguyen]

Nice!

[Praveen_Pb]

Hello, 

The current version of your AP T350C is solo image version and it should support in Ruckus One. Also, you can try upgrading the AP image to 118.2.0.0.875 and share the below out put from the reported AP. 

get scg status >>> check the scg status is enabled and configured Ruckus One cloud URL based on your account region. 

Below is the command to set server details and the URLs: 

set scg ip device.eu.ruckus.cloud -------->>>>> if your account in EU region.

set scg ip device.asia.ruckus.cloud---------------->> if the account is in Asia region.

set scg ip device.ruckus.cloud ------------------->> if the account is in US region.

If the SCG status is disabled use below command to enable the status:
set scg enable 

To allow RUCKUS Cloud to function properly, please configure your firewall to allow for outbound connectivity according to the following guidelines:

Outbound HTTPS(TCP 443) from APs and Switches to:

https://ap-registrar.ruckuswireless.com
https://sw-registrar.ruckuswireless.com
https://ocsp.comodoca.com
https://ocsp.entrust.net
https://ruckus.cloud
https://eu.ruckus.cloud
https://asia.ruckus.cloud
https://device.ruckus.cloud
https://device.eu.ruckus.cloud
https://device.asia.ruckus.cloud
https://storage.googleapis.com

Ports:
TCP 443 (HTTPS)-->AP/Switch to Cloud (AP discovery and connection to the cloud)
TCP 22 (SSH)-->AP/Switch initiated to Cloud (Bi-directional persistent connection to cloud for configuration change and firmware update)
UDP 123 (NTP)-->AP/Switch to Cloud (Network time protocol)
TCP 8090, 8099-->AP/Switch to Cloud (Guest/WiSPr/Open WLAN. 
Allow clients to connect to the internet)
TCP 8100, 8111-->AP/Switch to Cloud (Allow clients to browse using proxy user endpoint)