I'm sorry to be so combative about this, but can someone help me understand how a company that was just purchased for $6 Billion dollars could get this basic functionally so horribly wrong?
Its great to hear that you plan on addressing these limitations, but can we get a time frame please?
You are driving customers and integrators like myself away from your product line because of the lack of customer support in key areas as it is.
This level of negligence for what is arguably a key market for you is not helping your case.
Restaurants chains, large coworking spaces, and small enterprises, are my primary clients, but I cant consider this product and its taking you a REALLY long time to develop this cloud platform.
I've referred three different spaces to you recently who were eventually called by someone, told they would get an access point and a follow up email. In every case, neither of these things happened.
Please understand that I'm taking time out of my day to write these messages and have detailed exchanges via email with your teams because I WANT to integrate this platform.
Your clients should not have to be fighting you to up your game to such a basic level.