AP Packet Capture Problem via vSZ 5.0 - ERROR: capture interface must be up

[sam_chan_bve1y5]

When tried to capture packets from AP via vSZ5.0 controller, I got error message after clicking the Start button.  Error message "The capture interface must be up" .   How can I bring up "capture interface"?

[michael_brado]

Is this Knowledge Base Article helpful?

https://support.ruckuswireless.com/articles/000002607 

[fred_bred]

Hi Sam,

Please ask this question to the SmartCell Gateway and virtual SmartCell Gateway forum. The Ruckus Cloud forum only covers the Ruckus Cloud WiFi products. Since you have a controller the other forum should be able to assist you.

The article Mike Brado sent you should answer your questions also. If you still need assistance don't hesitate to open a support case here... https://support.ruckuswireless.com/contact-us

[sam_chan_bve1y5]

Michael, I get nowhere when click the link.  Can you email the article to me please?  Or what is the title or the articles, maybe I try to google from internet?  Thanks.

[michael_brado]

Hi Sam, from the Support portal homepage, if you click KNOWLEDGE at the top, it takes you to our Knowledge Base Articles.

Article 2607 is titled:  How do I gather a Wireshark packet capture through Ruckus AP.