500: Internal Server Error

[dara3]

This is happening a lot. Often enough that the platform is unusable today.

First it was telling me there was 'No clients connected'. Refreshed and that corrected itself back to 79-clients. Then I tried to view AP's and it hasn't recovered.

Time:Mon Nov 14 15:24:17 UTC 2016
Status code:500
Error:Internal Server Error
Exception:org.springframework.web.client.HttpServerErrorException
Message:500 Internal Server Error
Errors:
Trace:
Path:/kfm-server/idm_callback

[lou_kalis]

Also coincides with what we've seen. Here are some tricks we've used: Delete all of the DHCP requests on your DHCP server. Shorten the MAC caching on the ruckus controller (under networks) to 2 minutes. Wait for the 2 minutes to expire and change back to whatever your time was set to (we allow 12 hour dchp leases, and 13 hour MAC caching... per Ruckus's help). Try logging in again. That has worked about 90% of the time, but I've had to do it "Many, Many" times 😞 If that does not work, delete the network and rebuild again. This needs to be resolved and I have sent their engineers many instances of this request over the past few months. So far, no fixes.


Are you getting that error while using a splash portal? If not, at what point does that error present itself?

[dara3]

cloud.ruckuswireless.com is unresponsive

t1.cloud.ruckuswireless.com is unresponsive
Opening a new incognito window and attempting to reauthenticate to cloud.ruckuswireless.com correctly redirects me to https://auth.ruckuswireless.com/login but the login just times out.


I cant so much as log into ANY part of the Ruckus Cloud to attempt those work arounds.


The mobile app also cant connect.


Already said it several times, but I'm having a hard time taking Ruckus seriously. The first Monday morning around approximately the time that PST to EST timezones would be hitting their servers and everything nose dives. Right after a major update to boot.

[lou_kalis]

I'm an end user just like you. I recommend you call their support number. I was able to get in via mobile last night (did not try via cloud). Currently, I also can no longer get in via web or mobile. Last night I was also seeing issues when applying things like "Scheduling" in the mobile app. The app timed out, and "sometimes" finalized the setting; even though it said it did not. If you can't login, you'll need to contact their support. I'll give them some time, but will also send of an email and sent them the link to this thread so they know it's not just one of us having an issue.

[lou_kalis]

I have submitted a call to them and referenced this thread. lk

[dara3]

Also just opened a ticket referencing this thread