03-10-2025 10:03 AM
So, I have done a lot of reading on the forums to 'self help' but still having issues with my switch. Currently this is where I stand, I have attempted to reset the switch which is an ICX7150 48p about 15 times now. I hold the reset, power off the switch then power it. I also power off the switch first then hold reset and supply power both situations do not work. I have attempted to console into the switch, by downloading correct drives and it works and the reason I know it works is because my other switches which are exact same model have no issue connecting from console port. both USB type c console, and RJ45 console. When I console into my switch that is having issues I get some weird symbols and some random W's, so I adjusted Baud rate to no avail the symbols just come out faster or slower. Also while being stuck in this state all the lights are orange, including the up and down arrow under the SFP ports.
I am out of ideas and looking to get it RMA
03-12-2025 08:17 AM - edited 03-12-2025 08:18 AM
Hi!
It sounds like it's time for an RMA. When console access is compromised and you've already tried the basics like reloading the switch and checking the console cables, it's practically a green light for RMA.
Please visit our website to proceed.
Thanks!
03-12-2025 09:07 AM
thanks for informing!