Faulty SFP ports?

[agregori]

Hi,

we have an issue with 1/3/2 and 1/3/4 SFP ports of the a Ruckus ICX 7150 switch. These SFP ports are used with 3x SFP adapters for fiber cables. According to our tests (we tried to replace and swap SFP adapters, fibers and the switch at the other end) the issue is related to these two specific ports. If we move the SFP adapters and fibers from 1/3/1 and 1/3/3 ports into 1/3/2 and 1/3/4 ports they stop to work and vice versa. The fault seems to be related to those specific ports. We also tried to connect only one SFP adapter to 1/3/2 (in case it is an issue related to the licenses) but nothing. We tried to disable and re-enable these two ports, reboot the switch and other troubleshoot operation but with no success. The switch worked properly since its installation almost 2 years ago. This is the "show version" output of this switch: 

SSH@MD Switch 1>show vers
version System status
SSH@MD Switch 1>show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 31 2023 at 21:50:36 labeled as SPS09010e
(29360128 bytes) from Primary SPS09010e.bin (UFI)
SW: Version 09.0.10eT211
Compressed Primary Boot Code size = 786944, Version:10.1.25T225 (mnz10125)
Compiled on Mon Aug 8 11:58:28 2022

HW: Stackable ICX7150-48-POEF
==========================================================================
UNIT 1: SL 1: ICX7150-48PF-2X10G_2X1G POE 48-port Management Module
Serial #:FEE3251S03D
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-4X10GF 4-port 40G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 3 day(s) 51 minute(s) 42 second(s)
The system started at 03:04:24 GMT+00 Fri Feb 17 2023

Please let us know if it is a hardware fault or something different. This would be the third Ruckus switch with hardware faults on this installation... This switch is still installed by our customer. 

Thanks.

[Mayank]

Hi Agregori,

Thank you for posting your query.

Can you share the following output commands to verify the issue:

Note: Please form the connections with the affected ports and then collect the logs below.

show module
show flash
show media validation <affected port>
show int eth <affected port>
show media eth <affected port>
show run int eth <affected port>
show log | include <affected port>
dm statistics
show statistics ethernet <affected port>
show optic ethernet <affected port>
show optic thresholds ethernet <affected port>
dm optic <affected port> eeprom
dm statistics | include <affected port>

Follow the steps below to enable the optical monitor on both sides

device(config)# interface ethernet x/x/x (ports having issue)
device(config-mif-x/x/x)# optical-monitor
After enabling optical monitor
Run " device(config)# show optic x/x/x (ports having issue)
Run " device(config)# show optic x/x/x (ports having issue)

Thanks
Mayank Meena
Sr Tech Support Engineer - EMEA
Ruckus Networks

[agregori]

Hi,

here you can find the results:

SSH@MD Switch 1#show module

       Module                                         Status Ports Starting MAC  

U1:M1  ICX7150-48PF POE 48-port Management Module       OK     48   fc5c.452c.bb38

U1:M2  ICX7150-2X1GC 2-port 2G Module                   OK     2    fc5c.452c.bb69

U1:M3  ICX7150-4X10GF 4-port 40G Module                 OK     4    fc5c.452c.bb6b

-----------------------

SSH@MD Switch 1#show flash

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 29360128, Version:09.0.10eT211 (SPS09010e.bin)

  Compressed Sec Code size = 29360128, Version:09.0.10eT211 (SPS09010e.bin)

  Compressed Pri Boot Code size = 786944, Version:10.1.25T225 (mnz10125)

  Compressed Sec Boot Code size = 786944, Version:10.1.25T225 (mnz10125)

-----------------------

SSH@MD Switch 1#show media validation ethernet 1/3/4

Port       Supported Vendor               Type                                                                            

----------------------------------------------------------------------

1/3/4      Yes       OTHERS                Type  : 10GE SR 300m (SFP+)   

-----------------------

SSH@MD Switch 1#show int eth 1/3/4

10GigabitEthernet1/3/4 is down, line protocol is down 

  Port down for 4 day(s) 18 hour(s) 51 second(s) 

  Hardware is 10GigabitEthernet, address is fc5c.452c.bb6e (bia fc5c.452c.bb6e)

  Configured speed optic-based, actual unknown, configured duplex fdx, actual unknown

  Configured mdi mode AUTO, actual unknown

  Tagged member of 7 L2 VLANs, untagged in VLAN 1, port state is BLOCKING

  BPDU guard is Disabled, ROOT protect is Disabled, Designated protect is Disabled

  Link Error Dampening is Disabled

  STP configured to ON, priority is level0, mac-learning is enabled

  MACsec is Disabled

 Flow Control is config enabled, oper enabled, negotiation disabled

  Mirror disabled, Monitor disabled

  Mac-notification is disabled

  VLAN-Mapping is disabled

  Not member of any active trunks

  Not member of any configured trunks

  No port name

  IPG XGMII 96 bits-time

  MTU 1500 bytes

  MMU Mode is Store-and-forward

  300 second input rate: 0 bits/sec, 0 packets/sec, 0.00% utilization

  300 second output rate: 0 bits/sec, 0 packets/sec, 0.00% utilization

  0 packets input, 0 bytes, 0 no buffer

  Received 0 broadcasts, 0 multicasts, 0 unicasts

  0 input errors, 0 CRC, 0 frame, 0 ignored

  0 runts, 0 giants                                               

  0 packets output, 0 bytes, 0 underruns

  Transmitted 0 broadcasts, 0 multicasts, 0 unicasts

  0 output errors, 0 collisions

  Relay Agent Information option: Disabled

  Protected: No

  MAC Port Security: Disabled

 Flexlink: Disabled

 This port is not being monitored for queue drops 

Egress queues:

Queue counters   Queued packets Dropped Packets

         0                   0                   0

         1                   0                   0

         2                   0                   0

         3                   0                   0

         4                   0                   0

         5                   0                   0

         6                   0                   0

         7                   0                   0

-----------------------

SSH@MD Switch 1#show media eth 1/3/4

Port   1/3/4: Type  : 10GE SR 300m (SFP+)

     Vendor: OTHERS Version:     

     Part# : 10G-SFP-300-RK    Serial#: EO12112190286  

-----------------------

SSH@MD Switch 1#show run int eth 1/3/4

SSH@MD Switch 1#

-----------------------

SSH@MD Switch 1#show log | include 1/3/4

SSH@MD Switch 1#

-----------------------

SSH@MD Switch 1#show statistics ethernet 1/3/4

Port       Link    State   Dupl Speed Trunk Tag Pvid Pri MAC             Name

1/3/4      Down    None    None None  None  Yes 1    0   fc5c.452c.bb6e                 

 Port 1/3/4 Counters:

         InOctets                    0           OutOctets                    0

           InPkts                    0             OutPkts                    0

  InBroadcastPkts                    0    OutBroadcastPkts                    0

  InMulticastPkts                    0    OutMulticastPkts                    0

    InUnicastPkts                    0      OutUnicastPkts                    0

        InBadPkts                    0

      InFragments                    0

       InDiscards                    0           OutErrors                    0

              CRC                    0          Collisions                    0

         InErrors                    0      LateCollisions                    0

      InGiantPkts                    0

      InShortPkts                    0

         InJabber                    0         OutDiscards                    0

   InFlowCtrlPkts                    0     OutFlowCtrlPkts                    0

     InBitsPerSec                    0       OutBitsPerSec                    0

     InPktsPerSec                    0       OutPktsPerSec                    0

    InUtilization                0.00%      OutUtilization                0.00%

-----------------------

SSH@MD Switch 1#dm optic 1/3/4 eeprom          

0000  03 04 07 10 00 00 00 40  40 0c 55 06 67 00 00 00  .......@@.U.g...

0010  1e 1e 00 1e 45 44 47 45  20 20 20 20 20 20 20 20  ....EDGE        

0020  20 20 20 20 00 00 00 00  31 30 47 2d 53 46 50 2d      ....10G-SFP-

0030  33 30 30 2d 52 4b 20 20  20 20 20 20 03 52 00 b8  300-RK      .R..

0040  00 1a 00 00 45 4f 31 32  31 31 32 31 39 30 32 38  ....EO1211219028

0050  36 20 20 20 32 32 30 33  32 31 20 20 68 90 01 a2  6   220321  h...

0060  20 20 20 20 20 20 20 20  20 20 20 20 20 20 20 20                  

0070  20 20 20 20 20 20 20 20  20 20 20 20 20 20 20 20                  

0080  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  ................

0090  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  ................

00a0  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  ................

00b0  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  ................

00c0  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  ................

00d0  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  ................

00e0  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  ................

00f0  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  ................

0100  5a 00 f6 00 55 00 fb 00  8c a0 71 48 88 b8 75 30  Z...U.....qH..u0

0110  1d 4c 01 f4 19 64 03 e8  62 1e 04 ea 4d f0 06 30  .L...d..b...M..0

0120  7b 86 00 c7 4d f0 01 3c  00 00 00 00 00 00 00 00  {...M..<........

0130  00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00  ................

0140  00 00 00 00 3f 80 00 00  00 00 00 00 01 00 00 00  ....?...........

0150  01 00 00 00 01 00 00 00  01 00 00 00 00 00 00 16  ................

0160  24 e8 81 70 0d 89 18 a8  0b 0b ff ff ff ff 08 ff  $..p............

0170  00 00 70 20 00 00 ff ff  ff ff ff 00 00 00 00 00  ..p ............

0180  43 4f 55 49 41 38 4e 43  41 41 31 30 2d 32 34 31  COUIA8NCAA10-241

0190  35 2d 30 33 56 30 33 20  01 00 46 00 00 00 00 c6  5-03V03 ..F.....

01a0  00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00  ................

01b0  00 00 00 00 00 00 00 00  00 00 00 00 00 00 aa aa  ................

I tried to enable the optical monitoring on both ends but the commands show optic 1/3/4 or show optic thresholds 1/3/4 report nothing or Port 1/3/4 optical monitoring is not enabled.

Looking forward to your kind reply.

Thank you in advance.

Andrea

[Mayank]

Hi Andrea,

Thank you for sharing the logs with us.

Based on the information provided, I can confirm that the SFP module currently in use is a third‑party optic and not a Ruckus‑certified module. In such cases, we kindly recommend testing with a Ruckus‑approved SFP for accurate validation.

To clarify, Ruckus thoroughly tests and certifies the performance and compatibility of all Ruckus-branded optics with our switching platforms. Any interoperability issues identified during testing are addressed internally to ensure stable operation. However, we are unable to guarantee performance, compatibility, or behavior when third‑party or OEM optics are used, as they may not fully meet the required specifications.

Could you please test once using a Ruckus SFP module and let us know the result?

Mayank Meena
Sr Tech Support Engineer - EMEA
Ruckus Networks

[agregori]

Hi,

I confirm that we used a third party SFP adapter. However, the same exact switch (and others of the same installation) has the same model of SFP adapters in ports 1/3/1 and 1/3/3 and they work fine. Moving them to port 1/3/4, the port remains off. Returning to the original one, it return to work.

According to tests performed the issue seems related to the port, not the SFP adapter.

Please advice.