h320 does not join h510 network

[SimonField]

Dear all,

it's a few day that i'm getting mad to add a new h320 to my h510 network.

For some reasons that i do not understand after getting the ip address it remains stuck on "Building the Unleashed Network. It may take a few minutes."

hard resetted several times and tring different configurations, it never joins the existing unleashed network, but rather creates a new one (if not connected with an ethernet cable).

I also had issues with a bad firmware update, but with ssh this has been fixed.

Thank you for all the tips.

[sanjay_kumar]

Hi @SimonField 

When an Unleashed AP comes up, it will first check if there is any exiting Master already working in the network. If yes, it will join the existing network and if not then it will become a Master.

During this process it will be in "Building Unleashed Network".

Since the AP is coming up as Master, meaning that the AP is unable to communicate with the current Master.
There are some of the reasons:
1. Unable to reach the Master.
2. Different firmwares on the new Master and current AP.
3. High latency.
4. Different Country code.

If you still face any issues, you can open a support case so that we can help you.