Hi folks,
We've just launched a beta version of our new support website, and we'd love to get your feedback!
https://supportbeta.ruckuswireless.com
and your normal logins will work. The data is all "live" - so if you open a case there, it really get's opened.
This is a near complete re-imagining of the support portal with hundreds of different changes. But at the same time it should feel "familiar" and hopefully you'll find it even easier to use than our current one.
One big change - AP software downloads will no longer be "public" - but all you need is a free account to access them. (we need to keep the feds happy)
We will run in parallel (current site/beta site) for a couple of weeks. Your feedback will help us with the fine-tuning so it's very important!
We've just launched a beta version of our new support website, and we'd love to get your feedback!
https://supportbeta.ruckuswireless.com
and your normal logins will work. The data is all "live" - so if you open a case there, it really get's opened.
This is a near complete re-imagining of the support portal with hundreds of different changes. But at the same time it should feel "familiar" and hopefully you'll find it even easier to use than our current one.
One big change - AP software downloads will no longer be "public" - but all you need is a free account to access them. (we need to keep the feds happy)
We will run in parallel (current site/beta site) for a couple of weeks. Your feedback will help us with the fine-tuning so it's very important!
Hi Keith.
You did say "fine tuning" so be prepared!
1. On screenshot Forum/Forums be consistent one or other. Also does it need to be there in 3 places?
2. Typeface shows as light orange, nasty, not as clear as previous blue. More I look at orange more it just doesn't work. Out of place, hard to read and looks rather quaint/archaic. Archaic on the web being last week.
3. Forum link shows this page, choose a discussion takes you to another (better) page of discussions...seems a bit redundant. Forum link should go to forum proper not a reduced set of latest posts that don't go to individual discussions.
Apologies for convolutions!
Previous blue type:
You did say "fine tuning" so be prepared!
1. On screenshot Forum/Forums be consistent one or other. Also does it need to be there in 3 places?
2. Typeface shows as light orange, nasty, not as clear as previous blue. More I look at orange more it just doesn't work. Out of place, hard to read and looks rather quaint/archaic. Archaic on the web being last week.
3. Forum link shows this page, choose a discussion takes you to another (better) page of discussions...seems a bit redundant. Forum link should go to forum proper not a reduced set of latest posts that don't go to individual discussions.
Apologies for convolutions!
Previous blue type:
Aha!
from beta site "announcements and forum discussions" goes to right place.
The place being:
Am I confusing you yet?
from beta site "announcements and forum discussions" goes to right place.
The place being:
Am I confusing you yet?
Thx Max! That's one of the areas we're still fine tuning, Our host for the forums has a new version (it's the one you see on mobile devices) and so we're working to better integrate that. Maybe I need to throw one of these up in that section:
