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Trouble registering my devices for hardware warranty

amlai
New Contributor

I tried to register my R550 devices and they report the following:
312172005746 is not registered. Contact Support. No record of this Asset exists on file
312172005748 is not registered. Contact Support. No record of this Asset exists on file

However, when I try to contact support, it also reports:

Asset does not exist, preventing me from submitting the form.

3 REPLIES 3

syamantakomer
Moderator
Moderator

Hi Albert,

Could you confirm if these devices were purchased from a authorized Ruckus reseller.

Before you register the product, asset must be created. If you have purchased it from an authorized Ruckus distributor or reseller, please let them know or chat with our support team.

You will need the part number from APs back panel sticker.

Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI

@syamantak_omer They were purchased directly from Amazon. It was my understanding that these were sold in an authorized manner by Ruckus as described in the official YouTube channel.

Please contact support over the chat and they will help you creating the asset and then you will be able to register the product.

Regards,
Syamantak Omer
Official Rep | Staff TSE | CWNA | CCNA | RASZA | RICXI