RUCKUS Forum READ-ONLY 21 to 23 October 2020 for Upgrade

[grodog-prod]

UPDATE 16 October 2020 - RUCKUS Forum READ ONLY 21 to 23 October 2020 for upgrade

The RUCKUS Community Forum will begin migration to a new platform on Wednesday, 21 October 2020, and the forum will remain offline in READ ONLY mode through Friday 23 October2020. 

READ ONLY means that you will NOT be able to create new discussion topics or to update existing conversations in the forum beginning on 21 October 2020.  This includes internal CommScope employees as well as external customers and partners. Full search of the existing content will remain available, and all of the content (user accounts, discussion topics,etc.), will migrate to the new community platform.

We apologize for any inconvenience, and the Support Portal is not affected by this maintenance outage. If you require technical support during the maintenance window but do not have an entitled device, you can renew your support contract or purchase T&M support; see https://support.ruckuswireless.com/documents/2861-time-and-materials-policiesfor more information.  Other self-help tools remain available on the Support Portal, including the How-to-Hub at https://support.ruckuswireless.com/how-to-hub and the YouTube Ruckus Education channel at https://www.youtube.com/channel/UCpjMmx0SYp28_LpM9d2Yf3gas well as the rest of the forum discussions themselves in READ ONLY mode. 

Allan.


UPDATE 1 October 2020

We received some good news from our account manager today:  the existing forums can remain online during the new platform implementation, so we are NOT going read-only today. 

I should have more details on the overall migration plan and schedule within a week, and will share that information as it firms up.

Thank you for your patience, as well as voicing your concerns which definitely helped with the vendor!

Allan.


CommScope RUCKUS Forum READ ONLY effective 1 October 2020
The RUCKUS Community Forum will begin migration to a new platform on Thursday, 1 October  2020.  At that time the forum will become READ ONLY during the upgrade process, which is estimated to require eight weeks.  Look forward to an announcement on the launch of the new Forum soon!

READ ONLY means that you will NOT be able to create new discussion topics or to update existing conversations in the forum beginning on1 October 2020.  This includes internal CommScope users as well as external customers and partners. Full search of the existing content will remain available and all of the content (user accounts, discussion topics,etc.), will migrate to the new platform. 

The Support Portal is not affected by this move. Urgent issues that require your attention will continue to appear in the Announcements section of the Support Portal home page. 

Allan.

[grodog-prod]

It's not quite that bad, thankfully, David---at least from an inside perspective:  Ruckus remains critical to CommScope's future, even as they continue to integrate us into their existing processes, platforms, branding, etc.

I agree that it is disappointing on the amount of notice we've provided, and I apologize for that.  For a change of this magnitude, I'd prefer to give at least 2-4 weeks of advance notice, whenever possible. 

I will definitely share more detail about the new platform's features and capabilities as we get the project kicked off internally.  We'll provide those in a training webinar or something similar as soon as we're able to do so within the scope our implementation:  that is, I don't want to just share generic training info, but to ground that info in what our implementation will look actually like. 

If you have suggestions on topics to you'd like to hear about, do please let us know!

Allan.

[andrew_giancol1]

Best of luck!

[eightohtwoeleve]

I love changes, but if they make sense. Hopefully it's better than this current system (which is really old and not updated). Would love to see you migrate to Influitive, that's an amazing platform.

[grodog-prod]

We received some good news from our account manager today:  the existing forums can remain online during the new platform implementation, so we are NOT going read-only today. 

I should have more details on the overall migration plan and schedule within a week, and will share that information as it firms up.

Thank you for your patience, as well as voicing your concerns which definitely helped with the vendor!

Allan.

[diego_garcia_de]

Awesome! Thanks allan!