Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

[linda_nguyen]

Hi! I need assistance.  Our Ruckus router will not reboot.  Tried going through CHAT feature to order a replacement. Now they want the "approval link" for the RMA request from the Engineer.  I did not receive any approval.  The CHAT feature did not provide any live person.  It only made me put in my shipping and contact information.  Then stops.

[Ambika-leimapok]

Hi Linda,

Do you happen to have a support case number?

[linda_nguyen]

My case # is 01863373. Why was my case closed?  I haven't received any response. 

[linda_nguyen]

Yes! It is 01863373

[linda_nguyen]

I guess the unit is called a "switch", not a router?  After trying to reboot, all lights are flashing yellow.