Chatted with a rep who said there will be a "response" by the end of the day.
I, too, don't understand how you can have 2.5 months to come up with something and "wait til the end of the day" is what they came up with.
You KNOW there is a MAJOR issue. You KNOW your customers and competitors will be looking at your response. You know exactly WHEN the announcement will be made. And yet, you have NOTHING available.
"At Ruckus Support, we value Security above all else. The WPA2 vulnerabilities were just released to the public, but Ruckus engineers have had this information for much longer and have been working tirelessly to address, correct, and test patches for all of our systems. We will have these available very soon. Thank you for your patience, we want to make sure we get this one right."
There, took me 2 minutes.