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can't log into unleashed app "login information is incorrect. Please try again.:

JJW2009
New Contributor III

‎07-05-2017 03:55 PM

Hello,

I wanted to take a look at the Unleashed app but I am not able to log in via the app.  I tried selecting "Manage" from the "Welcome to Unleashed" screen because the WLAN was already setup.  

Things I have I tried
- Creating a default user
- Changing admin password

Things I haven't tried
- factory default the WLAN and using the app step by step process... I shouldn't need to do this to test/use the app.

There is a ZD1205 connected to the network, so I can swap the AP back and forth for testing. At the time of testing the app the AP was in Unleashed mode.

I can log in successfully on a web browser to AP with the admin user/password but I have no joy with the app.  Thoughts?  I'm probably missing something very easy... 

AP = Unleashed R600
Firmware = 200.4.9.13.47
Mobile Device = iPhone 6s 
iOS = 10.3.2
7 REPLIES 7

cathy_wurgler
New Contributor
In response to JJW2009

‎11-05-2017 07:04 AM

Yes, I receive this same error. 
0 Kudos

JJW2009
New Contributor III

‎11-12-2017 09:21 PM

I did some more testing and wanted to follow up with my original post in case others are still having issues.

I took my iPhone  6s to another unleashed network that a different iPhone 6s was able to use the app on.  I was able to log into the other network without any issues and make changes.

I took my iPhone 6s back to the original site that was having problems, and I still can't log in.  I set up a new unleashed network with two different APs.  I was originally able to use the app to create the new network.  Once the new network was setup, I couldn't log into the newly founded network.  These two networks had their own separate firewalls and switches.

I grabbed my old samsung tab2, charged it and downloaded the unleashed app on it.  I was able to log into the original unleashed network with the tab2 that the iPhone 6s couldn't log into.  I'm curious to know why the iPhone 6s can't log into these two networks but can log into the other network without any issues.
0 Kudos

JJW2009
New Contributor III

‎06-03-2018 10:42 AM

Update - 06/03/18.

I have identified the reason why i couldn't log in.  

It appears that if the admin username is all capitalized i get the login error "Login information is incorrect.  Please try again."  

I've tried using a login name with 3 characters and 6 characters, all caps.  the login fails.

If the username is lowercase I can login using the app. 


@Michael Brado , @Arsalan Habib - can you confirm, look into this.  This has been an on going issue for months.  

Equipment
Unleashed R610 
Firmware 200.6.10.1.308
Mobile deivces = iPhone 6s / iPad Air2
iOS = 11.3.1 / 11.2.2
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