Connection fails between iPad and Apple TV via airplay on same access point

[jos_vens]

Hi,

we have problems connecting iPad with Apple TV via airplay when the Apple TV is connected on the same access point as the iPad.
The iPad can't "see" the apple TV, but is able to see other apple TV's connected to other APs.

Firmware is 9.5 on ZD1112, and APs are ZF7372

Any help is appreciated
Jos Vens

[brian_blair_695]

Our school is having the same issues, and we have Ruckus AP's, and this solution is not working for me.

BTW - Ipad Gen. was mentioned in post. We have the 2nd Gen. Ipads.

Thanks for any further help if possible.

[michael_brado]

If the iPad can see the AppleTVs, but performance is the issue, you need to troubleshoot the client connection to it's AP. The AP System Info (first icon to
the right of the AP on Monitor/Access Points page of ZD WebUI), is a text file
that will display RF interference affecting the AP under Athstats radio 0/1, and
connected client statistics above, will display that iPad's RSSI and packet error
rate, which impact performance.

[brian_blair_695]

The problem is that the Ipad(airplay) CANNOT see the appletv on a consistent basis. The performance is not the issue. It works fine most the time when they are able to see each other and is are working. But I have to continually reset, or power off and on the Appletv to get the Ipad(airplay) to see the appletv. My teachers have used their Iphones on occasions and it doesn't seem to have this consistent issue.

Thanks

[michael_brado]

Ah, a more meaty problem to troubleshoot. If you can upgrade to 9.7 firmware,
Bonjour is given higher priority as a well known protocol, where we could only
disable directed multicast to allow free flow of packets between wired/wireless
in earlier releases.

Second, is network analysis, how big is the VLAN/subnet in use? Smaller bcast
domains are recommended. Too many small packets (bcast/mcast/IPv6) can
affect AP performance. Do you segment your client WLAN traffic to individual
VLANs to help reduce the broadcast domain?

That iPhones typically see AppleTVs ok but you have problems with iPads does
point to a client side difference somewhat. Will iPads see AppleTVs on the same
AP ok all the time? How many AppleTVs are there total? IPhones and iPads
may not see as many as the other too, if you have very many.

In general, Jos' configuration comments above should be helpful. If you're having
worse trouble getting iPads working with the AppleTVs, please open a case with
your VAR or Ruckus.

[brian_blair_695]

Well, right now we are using 9.5.1.0 build 50 and when I checked for updates, I got the prompt, "There is no update at this time".

No, there is no Vlan in use

Will iPads see AppleTVs on the same AP ok all the time? Yes, most the time

How many AppleTVs are there total? There are 15 on our campus

Our AP's configuration is the same Jos's "fix", but we are still having issues.

Ok, I may open a case.

Thanks!