Whenever there is a change in UUID of VM instance OR if the existing VM Snapshot backup is installed on a different VM, a new SN gets generated.
So, it requires initiating an RMA case to transfer all the licenses, support, and the RTU from the old instance SN to the new instance SN.
Please follow the below steps to perform RMA on the virtual SN.
Login to Ruckus support portal: https://support.ruckuswireless.com
Click on LiMAN
In the next screen, you will find the instructions and also all the registered LiMAN serial numbers that are under your account
Find the correct SN which needs to be RMA’d
Click on the RMA icon which is next to SN, under the tab Action
It takes you to the RMA creation page
Select vSCG/vSPoT as Case Type
Note: You can use the same option to perform RMA on SCIEnter the new SN in the New Serial Number box.
Note: SN is case sensitive, enter what you see on the GUI
Before performing RMA, please do read the note which is mentioned in Red and just above the Submit button
Note: Once this step has been completed, the old instance SN will lose its entire license and may cease operationClick on Submit
This creates an RMA case to transfer all the entitlements from the old SN to the new SN.
In case, if you find any discrepancies with the licenses, RTU, and/or support transfer, please get in touch with the support team (https://support.ruckuswireless.com/contact-us) by referring to the RMA number.RMA case results in the addition of new SN and deletion of old SN from the LiMAN portal
