RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
• You must have a RUCKUS Support Portal account (including username and password). You can use this account to access the general Support site.
• Every purchased license has its own unique activation code.
• You receive the activation code in a separate Support Purchase Acknowledgment (SPA) email message for each license.
• Open the SPA email message that you received from RUCKUS and verify the End User Account Information Only a registered user can complete the activation process.
• (Smartzone/SO/cloud should be the same name)
• Click the activation Code link in the email message.
• Ruckus sign-on page is displayed, log in
• Verify the licenses to be activated. Accept the terms and conditions and click activate Purchase.
• Click the license entry for RUCKUS Analytics (CLD-ANAP) to activate the license
• In the entitling Your Assets for Support page, select the following options:
• The region where you want to maintain your analytics data. Currently, the supported regions are the US, Europe, and Asia.
• The Controller-type to which to attach the license: On-prem controller (SmartZone) or RUCKUS Cloud controller
• Activation Confirmation- Entitled Assets: Ruckus Cloud Analytics
• Verify the asset in LiMan.
