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ASSOCIATE PARTNER SUPPORT

sowmya_sowmya
Moderator
Moderator

With Associate Partner Support, Ruckus support partners provide Level 1 support services to end-users, with support engineers trained and certified on Ruckus Wireless products. If an event requires escalation to Ruckus support, our partners will open a case on your behalf and provide you with updates on the status of the issue.

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Ruckus Support Case Priorities and Service Level Agreements

In the event partners require Ruckus assistance on high-priority cases, the below SLAs will apply from Ruckus to the partner. Partners are responsible for the SLAs to their customers. All hours and days are calendar hours and days.

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