With Associate Partner Support, Ruckus support partners provide Level 1 support services to end-users, with support engineers trained and certified on Ruckus Wireless products. If an event requires escalation to Ruckus support, our partners will open a case on your behalf and provide you with updates on the status of the issue.
Ruckus Support Case Priorities and Service Level Agreements
In the event partners require Ruckus assistance on high-priority cases, the below SLAs will apply from Ruckus to the partner. Partners are responsible for the SLAs to their customers. All hours and days are calendar hours and days.