ZF7363 Radio 2 cannot set to 5G band after FW upgrade

[timer_ho]

I try to upgrade my ZF7363 with new FW. After upgrade, the admin web page just see radio 1 and radio 2 instead of radio 2.4G and radio 5G, and radio cannot set radio2 to 5G band (it's mean 5G never work any more). Can anyone have idea what happened and how to fix it? Thanks.

[timer_ho]

Hi Munish Dhiman,
I can't go back to old working version, it's the version go with the ap when I purchase it. I can't find this version in official site.

[michael_brado]

Version 9.1.0.0.50 wasn't even an official beta, FCS, or patch build.

Here are links to a couple interim builds.

ftp://ftp.ruckuswireless.com/downloads/support/7363_9.1.2.0.8.BL7

ftp://ftp.ruckuswireless.com/downloads/support/7363_9.7.0.0.220.BL7

From your AP WebUI, go to Maintenance::Upgrade, and choose the Local
upgrade method. Then, you should be able to browse to the firmware you
downloaded above, one at a time, with a Maintenance::Reboot/Reset reboot
in between. Let us know if this works for you.

[timer_ho]

Hi Michael,
Do you mean I need to upgrade to 9.1.2.0.8 first then upgrade to 9.7.0.0.220? I've tried 9.1.2.0.8 before, but the result is the same.

[timer_ho]

Hi Michael,
The procedure provided by you is not work.

[michael_brado]

Hi Timer, were you able to use the 'Local' upgrade method to load new firmware onto your AP? Was it able to load them both ok, but you still don't see the 5G radio? If that is the case, please open a ticket with tech support, as you may need an RMA.