What does "target fail detect" mean?
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07-14-2018 04:31 AM
We are seeing intermittent reboots of APs with this message showing in ZD as the restart reason. What is the cause of this?
13 REPLIES 13
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04-12-2019 08:51 AM
Hello Andrew,
The reason Target fail detected indicates a software crash but to know the exact reason we would need to extract dram dump from the AP. The dram dump can be taken from AP shell and hence restricted to Ruckus support. Kindly open a case with Ruckus support to collect the logs and provide a resolution.
Best Regards
Vineet
The reason Target fail detected indicates a software crash but to know the exact reason we would need to extract dram dump from the AP. The dram dump can be taken from AP shell and hence restricted to Ruckus support. Kindly open a case with Ruckus support to collect the logs and provide a resolution.
Best Regards
Vineet
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03-05-2019 08:54 AM
We are having this same issue. We have 15 - 20 AP in the field and we seen this 3 times in the last 4 months. We discovered if you change the AP (master to slave) and back it seems to fix this issue temporarily. If that doesn't work you need to reset the AP and start over. R310 Unleashed 200.6.10.1.312 / ICX7150 -C12P 08.0.80bT213
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04-12-2019 08:25 AM
Hello Tom,
Kindly open a case with Ruckus support as to identify the root cause for target fail "dram dump" needs to be taken from the problematic AP. Once these logs are collected then root cause would be found.
You can open a case via WEB through below link :
https://support.ruckuswireless.com/cases/new
or call Support https://support.ruckuswireless.com/contact-us
Best Regards
Vineet
Kindly open a case with Ruckus support as to identify the root cause for target fail "dram dump" needs to be taken from the problematic AP. Once these logs are collected then root cause would be found.
You can open a case via WEB through below link :
https://support.ruckuswireless.com/cases/new
or call Support https://support.ruckuswireless.com/contact-us
Best Regards
Vineet
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04-15-2019 06:00 AM
Our case # is Ruckus case 00877649
I added logs and notes.
I added logs and notes.
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04-15-2019 06:18 AM
Hello Tom,
The case#00877649 was closed as no contact since there was no response on the case. We will open a new case and and engineer would assist you ahead, also I would suggest to upgrade the Unleash network to the latest available version which is 200.7 and monitor the behavior. Below is the image for R310 Unleash AP.
https://support.ruckuswireless.com/software/1949-ruckus-unleashed-ap-200-7-10-2-339-ga-software-for-...
Best Regards
Vineet
The case#00877649 was closed as no contact since there was no response on the case. We will open a new case and and engineer would assist you ahead, also I would suggest to upgrade the Unleash network to the latest available version which is 200.7 and monitor the behavior. Below is the image for R310 Unleash AP.
https://support.ruckuswireless.com/software/1949-ruckus-unleashed-ap-200-7-10-2-339-ga-software-for-...
Best Regards
Vineet

