Thanks for the response! Yes, as far as I know. To be clear, we almost exclusively utilize HP ProBooks across our organization.
I have actually updated the drivers on these computers for the RTL8822BE. I've usually done this through the Device Manager MMC, and for some users it helped, and for one in particular it actually exacerbated the problem. In fact, this user has issues at multiple sites -- all using Ruckus. Like I said, I also believe it probably is a hardware issue. I'm simply wondering if there's anything I can do on my end to verify that the WLAN is not the issue.
Apparently, despite Device Manager saying the drivers are up to date, there are additional drivers available through HP for these devices. I haven't confirmed that installing additional drivers has fixed the problem.