Upgrade the ZD1100 9.7.2.0.32 with Zone Flex 7982 this version from 9.7.1.0.17

[philip_siu]

I try to upgrade to 9.7.2.0.32 from 9.7.1.0.17, the ZD1100 controller can upgrade to 9.7.2.0.32, but the Zone Flex 7982 was failure to upgrade to 9.7.2.0.32.
Then, I prepare to following the upgrade path.
When I find out the 9.7 release version
I cannot find the 9.7.2.0.16 from official supported website
https://support.ruckuswireless.com/products/29-zonedirector-1100#firmwares

So, If I try to upgrade to 9.7.2.0.32 again, I need to download 9.7.2.0.16 version?
Or I just upgrade to 9.7.2.0.9, it can upgrade to 9.7.2.0.32?

[philip_siu]

I already try to upgrade to 9.7.2.0.20 from 9.7.1.0.17. but I encounter the same situation. The log will show "fail to upgrade" from AP.
9.7.2.0.20 also includes WPA2 KRACK Vulnerability fixes.
https://support.ruckuswireless.com/software/1521-zd1100-9-7-2-0-20-mr2-refresh3-software-release

[thomas_fankhaus]

ZF7982 works with 9.10.2.0.53, there must be another problem.
i would do a factory reset on the ZF7982 and reconnect to the ZD1100.
if this still don't work, then i would try to install a different firmware on the ZF7982 and give another try.
of course, if you like to go to 9.10.. then you should follow the upgrade path, or you loose your configuration.

[philip_siu]

The ZD1100 & zf7982 version of firmware is the same one 9.7.1.0.17
but it cannot upgrade to 9.7.2.0.20. Then, the log will show"fail to upgrade".

Thank you your idea~
I will try next time.

[michael_brado]

I agree with Thomas, who suggests factory default of you 7982 AP.
Locate it on the same switch/LAN as your ZD as your trying to get it to upgrade.
APs should install a matching version firmware that they get from the ZD.