Unleashed AP - Suddenlty Factory Reset

[marco_eichstet1]

Hello,

i have a strange issue which happend two times now.
A few weeks ago Customer told me that two Outdoor-Mesh-APs (T300 Unleashed) are not accessable any more.
We exchanged the APs and Customer shipped the defective APs to me.
I checked the APs. Strange Thing: APs where set to Factory Defaults. There were not defective. After configuring them they worked again without any issues.

Few days ago same issue at this Site but now with two T301s Unleashed.
T301s were not reachable anymore. Customer exchanged the APs and send me the two faulty ones.
After checking the APs, they were Factory Resetted again.

I ask me how the hack the APs can get Factory Resetted by itself?
This APs are mounted at 15m high. Nobody can reach this AP so easily to reset them.
Maybe an consequenz of an thunderstorm? Overload? Can this be possible? Or maybe a wrong grounding?

I don't really have an idea.
Maybe someone else?

Thanks.
KR
Marco

[hyosang_choi]

I think so Marco.

Must don't lose his config any condition.

Because I had met similary issue on 4 customer site, Our team worked many test, and found that currently UAP have to need dhcp server.

I think that ruckus must fix about this issue.

[marco_eichstet1]

Yes, definitly yes.
Loosing Config may not be a Problem in a simple Network with DHCP and without Mesh-APs.
But in my Case it is horrible. If a Mesh AP loosing his Config he is not able to access the DHCP because he as no Mesh Information anymore.

So if this is a known issue/bug, there must be a Solution for this from Ruckus.

[michael_brado]

No AP should ever lose configuration unless it's been factory defaulted by manual reset button or controller issued remote AP command.
I have never in my 8 years seen it happen otherwise.  Please contact Tech Support before you disconnect any other APs, and provide logs
and network diagram for a detailed analysis.   https://support.ruckuswireless.com/contact-us

[wopke_weening]

Hi Michael,

I did raise a case with tech support and provided logs. Case # 00557959

[monnat_systems]

whats the current status for this Case # 00557959 ??