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Ruckus R370 not connecting to Ruckus One - also no firmware available to download

MattBirch
New Contributor

‎07-17-2025 05:41 AM

Hi,

I have a lot of the new AP R370's not connecting to Ruckus One and flashing amber. I can get into their SSH and Web Interface and all looks okay, I am trying to refresh/upgrade its firmware however there are no files available or really any troubleshooting help with this new AP! 

Any help, appreciated!

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5 REPLIES 5

vasanth_edward
RUCKUS Team Member
In response to vasanth_edward

‎11-10-2025 06:22 AM

Hi Alistair,

Hope you are doing well.

This is a follow-up to check if the R370 access point has been added to the cloud and to know if you require any further assistance with the process.

Please let me know if I can help with anything.

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