Dear RUCKUS Support Team,
We are a higher education institution (university) and would like to request your assistance regarding RUCKUS wireless equipment.
Our organization has purchased five (5) units of Ruckus R750 access points through a local government electronic procurement platform. The equipment has been delivered to us by the supplier; however, activation/license keys were not provided as part of the delivery.
At this stage, we would like to clarify the following:
- Is it possible to obtain the required activation/license keys for the Ruckus R750 access points directly from RUCKUS,
- If we provide the serial numbers of each access point and the purchase documentation, can the licenses be issued or restored for further use?
Please advise us on:
- the required procedure,
- the documents or information needed from our side,
- and whether the licenses should be obtained strictly through the original supplier or an authorized partner.
We will be happy to provide the serial numbers, invoices, or any additional information upon your request.
Thank you in advance for your support and guidance.
Kind regards,
[David Madusmanov]
