R850 - poor performance on 2.4

[Vims]

Hi,

We have 60 AP R710/R720/R510/R310

We have replace some R700 with R850 AP

We have a VSZ 6.1.0.0.935 an AP 6.1.0.0.1595

All R850 are connected with Ruckus 2.5 G supported POE+ switch

Internet connection is 1Gb fiber

When we try to connect in 2.4GHz, the mobile devices seems works well with R710/510... only.

On all 7 R850 a any Mobile new or old,  doesn't get the speed above 10 Mb. Most of the times it remains even less than 1 Mb. (sometimes 0.03... I don't know how i can connect to website for testing 😄 )

It's a public space so i can't tweak the client.

Any advice ?

Regards

[Parik_MN]

Hello @Vims, 

R850 APs minimum operating power is AT mode. Could you please run below CLI command and check if the power consumption is AT and more or is it just AF.

get power-mode

Below command to enable AT power. It's better to get 35+ Watts of PoE power injector or similar PoE switch to support BT5 power standards, so that AP can turn on full operating mode.

set power-mode AT

Regards,

Parik

[Vims]

Hi,

Thanks for the reply.

We are in bt mode

rkscli: get power-mode
PoE Configured Mode : bt5
Power Consumption Status : 802.3bt5 Switch/Injector
USB Status : Enabled

Could it be due to Wifi6 ? I'm looking for the way to desactivate it for test.

Regards

[Parik_MN]

Hello @Vims, 

Yes, you can try disabling wifi6 feature and test. For further investigation and assistance feel free to open a Support Case.

Regards,

Parik

[Vims]

Thanks.

Do you know how to disable it ?

Regards