R710s rebooting when can't see the gateway, this doesnt happen with R600 on the same switch.

[evelynda_robles]

Cluster controller fw - 5.1.1.0.405 

Thu Jan  7 05:15:45 2021     0 day 01:05:17        970 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Thu Jan  7 21:40:10 2021     0 day 16:23:50        971 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Fri Jan  8 06:10:31 2021     0 day 08:29:47        972 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Fri Jan  8 07:03:09 2021     0 day 00:52:03        973 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Fri Jan  8 08:09:03 2021     0 day 01:05:18        974 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds
 Fri Jan  8 16:09:51 2021     0 day 08:00:15        975 rsmd_func cubic monitor  AP lost Gateway more than 1800 seconds

R710 fw - 5.1.1.0.624

R600 fw - 5.1.1.0.624

R600 and R710 connected on the same 6450 switch. 

This ONLY happens on R710

[DarrelRhodes]

Hi Evelynda,

It appears as though you have the SmartZone 'AP Reboot Timeout' feature enabled (AP Zone Configuration).  This is where APs are configured to reboot should they loose connectivity with the default gateway or controller IPs.

To prevent this behaviour, please configure as: 0 hour (never reboot).

Further details are here: http://docs.ruckuswireless.com/smartzone/5.1.1/sz100-vsze-administrator-guide/GUID-16CEB869-2426-41A...

Hope this helps,
Darrel.

[evelynda_robles]

Hi Darrel,

Thank you for your help.

However, I dont want to turn this thing off. I just want to know why that only the R710 is behaving this way. We dont have any problem with our R600.

[sunny_gupta]

Can you try and switch the ports being used between the R600 and R710?  If it continues happening there is something with the AP or its configuration but if it stops there could be an issue with the networking or the port itself.  It could also possibly be related to cabling if you don't have high quality Ethernet patches.  Though if it works for the most part, likely there is something within the network causing connectivity to drop between AP and controller.

Do you see anything further in the Logs within SmartZone?

[evelynda_robles]

Hi,

Thanks for the insight.

I would like to share this list, so that you will have some information regarding our network 

So from this list, the one in RED are all R710 model that keep on rebooting. There are some R710 that is stable. We have no problem with R600 (all in BLACK) meaning they don't reboot or show an ALARM. This is not cabling issue, if so, some R600 will also show an ALARM but that is not the case. Same reason with DROP connectivity between AP and controller.

I am thinking if there is some configuration with R710 that is not in R600 regarding SNMP or network connectivity.