R510 wifi disconnection every 15 mints to all users

[Richardgopi]

Hi Ruckus team

For the past six months, we've been encountering frequent disconnections from the access points, where many users are automatically disconnected every 15 minutes and then reconnected within 10 minutes. This issue has been significantly impacting our production operations, and we're eager to resolve it as soon as possible.

Here are some details about our environment and the troubleshooting steps we've taken so far:

• We have four R510 access points running Unleashed firmware version 200.10.10.5.246.
• Our network infrastructure was built approximately four years ago.
• The disconnections occur intermittently and affect multiple users across our network.
• We've checked network connectivity, reviewed access point configurations, and monitored for interference, but the issue persists.
• We've also reviewed client roaming settings and access point performance but have not found a resolution.

Given the severity of this issue and its impact on our operations, we kindly request your assistance in diagnosing and resolving the root cause. Any guidance, troubleshooting steps, or firmware updates that could help address this issue would be greatly appreciated.

If further information or diagnostic data is needed, please let us know, and we will gladly provide it.

[Sunil_Acharya]

Hi Richard Gopi.

My name is Sunil Acharya and I will be assisting you.

As issue is intermittent, Please check if any network packets are getting dropped or too much of traffic at particular AP interface.

Please verify the inactivity timeout configuration on the WLAN settings and increase to 1500 seconds. 

Please collect and share the AP support logs immediately after the issue along with client mac address to understand the behavior.

We also request to upgrade the unleashed setup to 200.14.x..x version to resolve if any known issues with version 200.10.10.5.246.

Regards,

Sunil Acharya