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R500 AP join ZD 1100, Failed to upgrade AP Image from 104(AP) > 9.9 (ZD)

New Contributor
Currently we are running ZD 1100 with with old APs. We couldn't update firmware above as the current APs are not compatible with more update ZD firmware. However, we are unable to add additional APs (R500, firmware : to current ZD 1100. The error message is "Fail to upgrade AP [XXXXX] image from [] to []".

When I go to configure AP through ZD, the message "The Access Point is not yet approved and connected. Click "Allow" action (if present) and wait for the AP to complete connection".

Are there any steps missed in setting up AP / ZD, or required more update ZD firmware? Thanks.