New site no documentation

[jeff_macintosh]

I have inherited a site with a Zone Director 1200 and 10 access points. The previous "IT guy" documented absolutely nothing and registered almost everything in his own name. He has gone out of business surprisingly and does not return calls.
 These folks are using a simple ISP gateway device to a HP procurve (unmanaged) and a Dlink DES-1228P for the APs' POE. I'm not seeing evidence of any pre-existing VLANs. Pretty simple setup. The ISP gateway device had failed and was replaced by the ISP. Now there is no connectivity to the internet for any of the APs. Nether the subnet nor the gateway IP was changed on the replacement device. Is there a simple reason why the Access Points have no internet after the change? Does the Zone Director register the MAC address of the gateway for some reason? Seems unlikely.
I have only remoted into a local PC for initial forensics 🙂 It looks like the ISP enabled the native wireless AP on the replacement gateway device and this is what office staff are currently using. He may have used the Ruckus AP SSID names provided by the staff because the main one is called corporate something..same scheme no? Could it be this that is causing the issue?
I will be onsite tomorrow.
In the long run, I feel like I'm going to have to hard reset the ZD anyway. No one has a clue what the password might be. I tried admin/admin and super/sp-admin with no luckI think from reading here that I will also have to hard reset all of the APs as well because they will all be protected with the same password? Is there a recommended order of operations to ensure the reset process goes smoothly? 

Sorry, complete newblet to all things Ruckus.

Thanks in advance for any assistance, 

Jeff

[sunny_gupta]

Probably wouldn't hurt to reboot the APs.  if both the laptop which can reach the internet and the ZD are on the same subnet the ZD should be able to get out -- unless its possible the gateway IP is different than it was before?  sometimes its .1 other times i've seen .254 as the gateway IP (though in theory it could be any IP in the range).  Probably wouldn't hurt to reboot the ZD as well.

Given that its only 10 APs, at the end of the day rebuilding from factory default is not a big task.  That might be your best bet since you will need access to the controller at some point, even if the system is running while you're locked out, right?

Seems like an odd problem with likely a simple issue but tough to get a pinpoint on it running blind.  In theory, everything should work just the same if the settings are truly just the same...

Sorry i could not be of more help!

[jeff_macintosh]

Thanks for the input. Still unsure of best practice or the correct order of operations to properly reset everything and gain control of the ZD. Tomorrow should be fun! 🙂

Thanks ,

Jeff

[diego_garcia_de]

I'm guessing the aps might have configured the client isolation option which requires the gateway Mac and IP to be configured (otherwise traffic will be dropped). Check under the advanced settings of the wlan config.

Good luck.

[jeff_macintosh]

This! You were absolutely correct. I got the password. All is good. Thanks again Diego.

[diego_garcia_de]

Glad to hear so! Welcome to the world of ruckus. It's great gear, you'll see!