I can't join R300 to ZoneDirector 1200 - cannot upgrade AP fw

[marek_hlav_evhb]

Hello,
I have R300 AP and I can't join it to the ZD1200.

ZD1200 fw is: 9.9.0.0 build 216
R300 fw is: 9.8.3.0.14

When I approve AP on the controller, fw upgrade starts, after that is AP disconnected, after a while fw upgrade starts again and this is happening again and again... (fw upgrade -> disconnected -> fw upgrade -> disconnected.........).

Has anyone an idea how to solve this?

I can't even find 9.9.0.0.216 fw file on the Ruckus website to upgrade this AP manually...

All suggestions are greatly appreciated.. Thank you....

[monnat_systems]

where is this R300?
Is it on the same location as controller ??
Or is it on remote location, connecting back to controller on VPN or MPLS??
do u have more AP's which are connected on controller?

R300 is holding firmware version which controller will accept and will perform upgrade/downgrade on its own... process is failing for some reason which not clear with info from you at this time...

[marek_hlav_evhb]

It's in remote location, connecting back through internet (eh.. yes, no tunnel).
I have there 3 APs. Two of them connected back without problems, but the last one is failing.

I also tried to reset that AP to factory default and reinstall fw, I also restarted ZD.

[abilash_p_r]

Hi mh,

Please toggle FTP server on the ZD, disable and re-enable it.

Command to disable ftp server on ZD

no ftp

Usage:

ruckus(config-sys)# no ftp

Command to Enable ftp server on ZD

ftp

Usage:

ruckus(config-sys)# ftp

Regards,
Abilash PR.

[marek_hlav_evhb]

Thank you, I've tried that, but unfortunately without success.