You have to follow the below steps to upgrade to Unleashed. 1. Make sure that the AP is in standalone version (104.x, 110.x, 114.x) and not on ZD firmware or SZ firmware. 2. This you can check from the AP cli with command "get version" or from the GUI. 3. If it is on SZ or ZD firmware (This can happen if the AP is previously connected to ZD or SZ), then you need to first upgrade to standalone version. https://support.ruckuswireless.com/software/2767-ruckus-solo-access-point-114-0-0-0-6565-ga-software... 4. Factory reset the AP by pressing the reset button for more than 10 seconds. 5. Login to the AP GUI with the default IP 192.168.0.1 and the credentials super\sp-admin. 6. Load the Standalone version and upgrade. Post that upgrade the Unleashed version.