H550 Initial Setup from Ruckus Wireless Admin: Default Login and Password Not Working

[comlaw]

I just got 2 Ruckus H550s. They appear to be new out of the box. I can get to the Goahead Webserver for the "Ruckus Wireless Admin" interface by browsing to the IP, but the super / sp-admin login / password does not work.  The login / password is not accepted when I SSH in as well.

A hard reset does not seem to reset the password.

Any help would be appreciated.

[sagar_kuber]

Hi,

- Are the APs running in Unleash firmware 200.x ?
- Are both APs showing same behavior?
- Are you trying to access the APs using default IP address 192.168.0.1?
- Have you tried holding factory reset button for 10-15 seconds?

Regards,
Sagar Kuber
Sr. Technical Support Engineer

[comlaw]

Thanks, the problem was that the "soft" and "hard" reset button  labels are switched.  Everything good after a correct hard reset.