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Disconnect from WLAN

gema_satria_wib
New Contributor II
This is happen in one of site office in my company.
when crowded,all client that connect to AP disconnected. and the SSID is gone. after a few minute it show up again. and we have ZoneDirector at main office.
and the internet speed quite slow.
is there possiblity that because the internet slow AP lost contact to ZD so all the SSID gone?
6 REPLIES 6

seanmuir
Contributor III
I have some questions:

1. What is the AP model
2. How many clients were connected
3. What Firmware are you running
4. What is the ZD model

martin_martin
Valued Contributor
and as addon to the questions Sean already posted.

Check the Access Point support log, as it looks like the AP is rebooting, and you can see in the log the reason for the reboot.

regrds
martin

gema_satria_wib
New Contributor II
AP : R300
Client : less than 30
FW : 3.1.1.0.348

sory it's smartzone 100 not ZD

martin_martin
Valued Contributor
please check the AP support log and copy / paste the last reboot section
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