10-01-2020 05:34 PM
10-01-2020 05:44 PM
10-28-2020 09:00 AM
Sporadic reboots R610 Unleashed - Help Please!
-Have three R610's (latest unleashed firmware 126.96.36.199.212), all with wired connections. One is a master and the other two are adopted by this master (no mesh).
-Connect with full power using Ruckus power Bricks.
-All have been assigned static IPs and I have reserved the IPs in the router as well.
-The are all in the same management subnet vlan and SSIDs are assigned to 3 different vlans - works perfectly.
-I get all information logged through splunk.
- Now and then the APs reboot themselves - reason from the logs - "Heartbeat Lost"
- Both the Master and the adopted APs experience this on and off. Adopted APs more than the master slightly.
- When this reboot happens, the clients switch to the other APs, but it takes about a couple of minutes and is not smooth.
- What could be the reason for these heartbeat lost reboots? How do I fix it?
- This issue is causing a concern for reliability - Mostly has happened in non-active time windows for now, but can occur any time.
- I checked the router logs to see if there was any DHCP related issue - could not find any logs that point to it.
- I checked the AP logs to see any pattern, could not find any pattern, just the heartbeat lost and then reboots.
- Checked a few threads in the forums - have not got any concrete ways to fix this.
- I am almost giving up on these great R610 to something more reliable - unless I find a fix for this.
I am an unleashed home user - I do not have support contracts.
Any help, pointers appreciated.
10-01-2020 05:53 PM
10-02-2020 12:23 AM