Clients disconnection issue

[bastien_lefebvr]

Hi,

We have some issues about clients randomly disconnected from our Wifi.
It happens frequently without clear reason.
When they are disconnected, the can disconnect and reconnect to the network and it's working fine again.
Our Wlan is configured with WPA2/AES security.
No isolation, no captive portal.
We set the inactivity disconnection to 500minutes.
It's configured to provide a VLAN (33)

Our controller is a ZD1200
Firmware : 9.13.2.0 build 33
Our access points are R500

Do not hesitate if you need some more information.

Thank you for your help !

Matthieu

[milan_kothari]

Try setting qos directed threshhold to 70 and check  form controller. 

[michael_brado]

QOS directed threshold value does not go to 70!

[michael_brado]

...don't go over 5.

[milan_kothari]

ruckus>en
2)ruckus#config
3)ruckus(config)#wlan 'your wlan id'
The WLAN service 'your wlan id' has been loaded. To save the WLAN service, type 'end' or 'exit'.
4)ruckus(config-wlan)#

5)ruckus# qos directed-threshold 70

6)ruckus# exit ( type this to save the configuration)

[bastien_lefebvr]

Hi, where we find this setting please ?