Thank you for reaching out to Ruckus Support via FORUM.
There are some criteria to be taken care of prior adding network devices in Ruckus Cloud:
- Ports & FQDNs need to be whitelisted in firewall, lists can be found at Firewall ACL inputs (Click on ? onto your top right to get the option). This is to have uninterrupted communication between AP & Cloud controller, if it's a new deployment.