Hi @malifax,
Thank you for reaching out to Ruckus Support via FORUM.
There are some criteria to be taken care of prior adding network devices in Ruckus Cloud:
- Ports & FQDNs need to be whitelisted in firewall, lists can be found at Firewall ACL inputs (Click on ? onto your top right to get the option). This is to have uninterrupted communication between AP & Cloud controller, if it's a new deployment.
- Must have valid AP licenses.
- AP must have latest solo firmware, can be downloaded from https://support.ruckuswireless.com/software/2764-ruckus-solo-access-point-114-0-0-0-5585-ga-refresh2...
- AP must be able to reach internet.
Should you have any queries, keep us posted, will assist you.
Regards,
Vasanth Edward
