Can't see my network on 802.11n card

[philip_palmer]

I have R650 APs and a Zone Director 1200. I can't see the network on a laptop with 802.11n card. I can see the network with 802.11ac. Any ideas why I can't see the network? Any settings I'm not aware of?

[syamantakomer]

Hi Philip,

Could you login into the AP where your client is connecting and run below commands.

get version

get wlanlist

get mode wifi1

get mode wifi0

Also check your client card's properties.

Is there any other 802.11n client which is not able to connect or see the SSID?

Regards,

Syamantak Omer

[eddyg]

I can't create a new post (my browser console shows a "502 Unauthorized" error after I click the "Post" button) so seeing if I can post a reply.

Are there any commands that show information about the "Background Scans" performed by the AP?

[syamantakomer]

Hi Eddy,

Download the AP support information and you should be able to find background scanning stats.

Below is a example text from AP support info.

Channel fly background scanning stats:
chan: 1 no of txops 90015 total access time 2414389 average access time: 26
chan: 2 no of txops 90754 total access time 9144431 average access time: 100
chan: 3 no of txops 91163 total access time 4715362 average access time: 51
chan: 4 no of txops 91089 total access time 2126251 average access time: 23
chan: 5 no of txops 86389 total access time 2338309 average access time: 27
chan: 6 no of txops 76327 total access time 1803784 average access time: 23
chan: 7 no of txops 83092 total access time 2202003 average access time: 26
chan: 8 no of txops 76018 total access time 1809221 average access time: 23
chan: 17 no of txops 83766 total access time 2239667 average access time: 26
chan: 18 no of txops 78548 total access time 1843313 average access time: 23
chan: 19 no of txops 76137 total access time 1706464 average access time: 22
chan: 20 no of txops 75850 total access time 1665440 average access time: 21
chan: 21 no of txops 78510 total access time 2331730 average access time: 29
chan: 22 no of txops 76200 total access time 1713475 average access time: 22
chan: 23 no of txops 76045 total access time 1709690 average access time: 22
chan: 24 no of txops 76130 total access time 1715486 average access time: 22
chan: 25 no of txops 26336 total access time 778409 average access time: 29
chan: 26 no of txops 76147 total access time 1739430 average access time: 22
chan: 29 no of txops 90861 total access time 6778897 average access time: 74
chan: 30 no of txops 47136 total access time 1142113 average access time: 24
chan: 31 no of txops 90463 total access time 3547527 average access time: 39
chan: 32 no of txops 91167 total access time 2110076 average access time: 23