Yes, I wasn't clear. Ruckus sells product thru authorized/trained Resellers, but not online stores like eBay/Amazon.
We certainly replace any faulty unit that leaves the factory, once. People who request replacements, must return the faulty units (or destroy them). If anyone "resells" a device that we have already replaced (serial number), we do not replace it again. (...and would suggest that person contact whomever "resold" the already replaced device to them!)
It doesn't happen a lot, but it does happen... thanks.
