Apple OSX devices getting no internet while connected to Ruckus APs

[anthony_7436256]

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?

[liliia_reshytni]

I am curious as well whether it has smth to do with Authentication type. Any difference between SSID with preshared key or Secure SSID with Certificate for a device?

[george_murimi]

Hi David,

Are you using WPA2 or Enterprise for authentication?

[kevin_7278725]

What model Mac laptops are having the issue with Catalina?   We noticed that our 2018 and newer models work fine but older models are the issue.  Seems to be hardware problem for Apple as Ruckus is not the only wifi vendor with this complaint/issue and yet Apple is zero help.

[liliia_reshytni]

Good question Kevin. I will check out MacBook models at the customer tomorrow. Shall give a further notice.

[liliia_reshytni]

Kevin, did you open a case with Ruckus on this issue  or Catalina users just learnt to switch wifi on, each time it disconnects?