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Apple OSX devices getting no internet while connected to Ruckus APs

anthony_7436256
New Contributor II
We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?
76 REPLIES 76

I don't recall when i finally got response from ruckus but it was less than helpful. Basically Apple did acknowledge an issue with a specific combination of Macbook/OS level and was only issuing for a patch for a subset of these and claimed it was resolved further in Mojave. I think this has actually been resolved yet. We'll see what happens with 5.1.2

We're running 5.1.2 and are seeing the connected clients but no internet problem.

So are you saying the issue is actually resolved in 5.1.2? I think we have trained our users the quick fix of turning WiFi off and on again, that I don’t really know how prevalent the problem is still.

No, I'm saying is that we are on 5.1.2 and are still seeing this occur.

So, connected clients who have no internet! Do you have Pcaps??