Apple OSX devices getting no internet while connected to Ruckus APs

[anthony_7436256]

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?

[help_desk_fkaer]

Navigate to Services + Profiles\Authentication. The first tab is Non Proxy.
Create your RADIUS config
Add the IP subnet to your RADIUS servers with the same Shared Secret
On the WLAN, disable the Authentication service Use controller as Proxy toggle to switch and select the AP Non proxy server you created.

[george_murimi]

Doesn't seem like this option exists on the Zone Director

[help_desk_fkaer]

That is correct. My apologies. When I first found this thread, I was using a ZD3000 and seeing this issue. We then switched to a vSZ environment and continued to see the symptoms which is why i have continued to post my findings.

[george_murimi]

About an year ago you indicated that Apple was working with Ruckus following the ticket you raised. Did anything come out of it? I currently have an open ticket with Ruckus but we don't seem to be making any progress, just packet capture after packet capture. I am considering going back to WPA2.

[eightohtwoeleve]

I might just implement this change at one of our sites.